only human

human factors and psychology stuff for anyone interested in making things easier, safer and more enjoyable to use

Friday, September 02, 2005 

A beautiful tale of experience design

Beautifully designed, thoroughly researched and eloquently communicated... and that’s just the case study write up.

Something we always meant to do when working at the BBC was to document our process and take people through a visual story of what the project was trying to solve and how we researched, planned, designed and delivered the final solution. That is exactly what Mark Rettig and Aradhana Goel have done. They have provided extensive detail on how they went about redesigning an entire library to better serve the needs of its users.

For anyone who doesn't have much experience of good user-centred design at work you'll learn buckets from this. For anyone who has lost of experience, you'll wish you documented it like they have.

Excellent stuff!

Related links:

The PDF file


  • At 2:05 pm, Blogger Marc said…

    Thank you for the very kind words. Just one point of clarification, for the record. Aradhana Goel was lead designer and project lead for the library project, and her team was from MAYA Design. I had nothing to do with the project, except to invite her to speak about it. We sort of took turns talking about our projects that day.

    I'm glad you liked the slides, and found them helpful. The best to you! - Marc R.


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